Terms of service

Agreement and eligibility

These terms are an agreement between you and Dollyglot, Inc., a Delaware corporation. “.wave”, “we”, “us” and “our” refer to Dollyglot, Inc. If you use the service for an organization, you confirm that you have authority to accept these terms for it. In that case, “you” includes the organization.

You must be at least 18 years old and legally able to enter into this agreement. You accept these terms when you create an account, add a payment method, obtain a live API key or use the service. If you do not accept them, do not use the service.

Accounts, keys and security

You must give us accurate account information and keep it current. You are responsible for everyone who uses your account, project or credentials.

API keys are random, prefixed, scoped to one project, shown once, revocable and stored only as hashes. They do not appear in our logs or error messages. Keep every key and client secret confidential. Do not place an API key in client-side code or a public repository. Revoke a credential promptly if it may have been exposed, and tell us at info@dotwave.ai. You are responsible for traffic authenticated with your credentials until they are revoked.

Public connections use TLS 1.3. We may revoke or rotate credentials when reasonably necessary to protect the service, your project or another customer.

The service

.wave provides real-time access to hosted continuous-inference models. The model pages, API documentation and the response from GET /v1/models describe the models currently available to your project.

Sessions opened with any API key run on production capacity. Session usage draws from your account credit balance. No card is required during the public beta.

We may improve, replace or discontinue features and models. We will give reasonable notice before a material reduction to a generally available paid service unless urgent security, legal or infrastructure conditions make advance notice impractical.

Availability and maintenance

The service has no uptime commitment and no compensation credits for downtime. Capacity is finite. New sessions may be refused when a project reaches a limit, capacity is full or being taken out of service, or a model is unavailable. The API reports these conditions with an error and retry guidance; it does not queue audio.

Capacity changes, model changes and infrastructure work may require maintenance windows. Maintenance can refuse new sessions or end active ones. We will give notice when reasonably practical, but emergency work may begin without advance notice.

Limits and supported behavior

Each project has concurrency, session-creation rate and monthly spend limits. Your dashboard and project API show the limits that apply to you. We may change them with reasonable notice. We may apply a change sooner to address abuse, a security risk, unpaid charges or a capacity emergency.

Full-duplex sessions end after 120 seconds. They use the model’s built-in persona. Per-session instructions, tools and tool results are refused rather than silently ignored. Other current model limits are stated on the applicable model page and in the response from GET /v1/models.

You must design your integration to handle documented rate, capacity, maintenance and session-end responses. A reconnect is a new session. You must not replay old audio into a replacement session unless the documentation expressly permits it.

Acceptable use and audio permissions

You may use the service only in compliance with law, these terms and the documentation. You must have every right, permission and consent required to send the audio, text and metadata you submit. Recording and interception rules differ across jurisdictions; deciding when notice or consent is required is your responsibility.

You must not use the service to violate another person’s rights; send unlawful material or malicious code; gain unauthorized access; probe another tenant; disrupt the service; evade safety, capacity or rate controls; falsify usage; or circumvent metering or payment. You must comply with applicable trade, export and sanctions laws. You must not test the security of the service without our written permission. You must not reverse engineer the service except to the limited extent that applicable law does not allow that restriction.

Your audio, metadata and outputs

You retain your rights in the audio, text and metadata you submit. You give us the limited right to transmit and process them only as needed to provide, secure and meter the service and to comply with law. This right ends when that processing is no longer needed, subject to the limited record retention described below.

As between you and .wave, you own the transcripts, generated audio and other outputs produced for you, to the extent the law permits ownership. You are responsible for checking whether an output is accurate and appropriate for your use. Outputs may not be unique.

We do not use customer audio or transcripts to train models.

Data handling and residency

We do not store customer audio or transcripts anywhere in the service. Incoming and generated audio is processed transiently for the active session. Logs contain identifiers and counters, never audio, transcript or other payload content.

For 90 days after a session, we keep a session record containing counts, timestamps, close reasons and metadata that you supplied. The record supports usage reporting, billing and operational investigation. It is then removed under our normal retention process. We keep a separate credit ledger containing account and session identifiers, amounts, timestamps and top-up references for accounting. Deleting session records does not reset spent credit. The ledger contains no audio or transcripts.

We do not promise a fixed processing region. Account records, logs and secrets stay in our primary cloud region. Audio is processed transiently in the region that serves your session. An accepted session does not move to another region while it is active. A later session may be served from a different region.

Subprocessors

We use the following providers to operate the service:

• Amazon Web Services for compute, hosting, storage, networking, logs and secrets;
• WorkOS for signup, authentication and account-session security; and
• Amazon SES to send account and key email.

These providers may process the information needed for their listed function. We may replace a provider or add one. We will give at least 30 days’ notice before a material subprocessor change unless an urgent security or service need requires a faster change.

Fees, metering and taxes

Each account starts with $10 in free credits during the public beta. No card is required and there are no automatic charges. Contact info@dotwave.ai to arrange a top-up. The applicable model page states the rate; these terms do not repeat model prices. We will give at least 30 days’ notice before a rate change applies to future usage.

Usage is measured in 80-millisecond frames while your session holds model capacity. Billing starts with the first frame the model processes and ends when the session closes and its capacity is released. It includes frames in which the model processed silence because your audio had not arrived. Time spent waiting for capacity, the short start-up buffer that absorbs network jitter, and time before the first frame are not billed. The service records usage and deducts its cost from your credit balance when each session ends.

When recorded usage exhausts your credit, the service refuses new live sessions until you top up. Sessions already running continue until they end, and their final usage may exceed your remaining credit and count against a later top-up. Credit does not reset each month. A separate monthly spend cap may also limit new sessions.

Any paid top-up and applicable taxes are agreed with you before credit is added. Usage charges are final and non-refundable except where law requires a refund or we expressly agree otherwise. Tell us about a billing dispute within 30 days after the charge appears. A payment failure may suspend live access, but it does not cancel charges already incurred.

Our technology and feedback

We and our licensors own the service, software, documentation, model-serving technology, branding and all related intellectual property. These terms give you a limited, non-exclusive, non-transferable right to use the service during the agreement. They do not transfer model weights, source code or any other ownership right to you.

If you give us feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use, modify and incorporate it without restriction or payment. Do not include another person’s confidential information in feedback.

Confidentiality

Each party may receive non-public business, technical or commercial information that is marked confidential or should reasonably be understood as confidential. The receiving party will use it only to perform this agreement, protect it with reasonable care and disclose it only to personnel and providers who need it and are bound to protect it.

Confidential information does not include information that becomes public without breach, was already lawfully known without a duty of confidentiality, is received lawfully from another source, or is developed independently. A party may disclose information when law requires it. Where permitted, it will give advance notice and reasonable help to limit the disclosure.

Your credentials, customer audio, transcripts and non-public metadata are your confidential information while we process or retain them. The transient and 90-day handling rules above still apply.

Suspension

We may suspend a key, project or account for non-payment, a security risk, unlawful use, abuse, a material breach of these terms, or conduct that threatens the service or another customer. We may also suspend access when a provider or law requires it.

We will give notice and an opportunity to cure when reasonably practical. We may act immediately when delay could increase harm, leave charges unpaid or compromise security. We will limit a suspension to the scope and duration reasonably necessary.

Termination

You may stop using the service at any time. You can revoke your keys and ask us at info@dotwave.ai to close the account. We may terminate this agreement for a material breach that is not cured within 10 days after notice, or immediately for unlawful use, deliberate abuse, fraud, a serious security threat or repeated non-payment. We may also end the self-serve service on 30 days’ notice.

Termination revokes live access and does not erase charges already incurred. Session records remain available only for the remainder of their 90-day retention period. Sections concerning accrued fees, ownership, confidentiality, disclaimers, indemnity, liability and general legal terms survive termination.

Indemnity

You will defend and indemnify .wave and its personnel against a third-party claim, loss or reasonable cost arising from your audio, metadata or other submitted material; your failure to obtain required rights or consent; your unlawful use of the service; or your material breach of the acceptable-use rules.

We must notify you promptly, give you reasonable cooperation at your expense and allow you to control the defense. You may not settle a claim in a way that admits fault by us, requires us to pay money or imposes a continuing obligation on us without our written consent.

Changes, notices and general terms

We may change these terms. We will give at least 30 days’ notice before a material change takes effect. We may make an earlier change to comply with law, address an urgent security issue or stop active abuse; if we do, we will explain the timing. If you do not agree to a change, stop using the service before it takes effect. Continued use after that date accepts the revised terms.

We may send operational and legal notices to the email address on your account or through the dashboard. Send legal notices to info@dotwave.ai.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules. The state and federal courts sitting in Delaware have exclusive jurisdiction over disputes, except where mandatory law requires otherwise. Either party may still seek injunctive relief in any competent court to protect its intellectual property or to stop misuse of credentials. These terms do not remove rights that applicable law does not allow you to waive.

You may not assign this agreement without our written consent. We may assign it as part of a merger, reorganization, sale of assets or transfer to an affiliate. Neither party is responsible for delay caused by events beyond its reasonable control, but this does not excuse payment obligations.

These terms, any agreed top-up terms, the model pages and the API documentation are the entire agreement for the self-serve service. The applicable model page controls the model rate; agreed top-up terms control the top-up amount and payment; these terms control on other issues. The parties are independent contractors; these terms do not create a partnership, agency, employment or fiduciary relationship. If one provision is unenforceable, the rest remains effective. A failure to enforce a provision is not a waiver. There are no third-party beneficiaries.